Terms & Conditions

A legal disclaimer

1. About Us

This website is operated by:

North Star Health Ltd
13 Farringdon Road
Cullercoats
NE30 3ER
United Kingdom

Telephone: 07564888114

North Star Health Ltd provides private healthcare services and consultations.

2. Use of This Website

The information provided on this website is for general informational purposes only and should not be considered medical advice.

Website content is intended to provide an overview of services offered and should not replace a consultation with a qualified healthcare professional.

Users should not rely solely on website content when making healthcare decisions.

3. Medical Disclaimer

The services provided by North Star Health are intended for non-emergency healthcare needs.

This service does not provide emergency medical care.

If you are experiencing urgent or severe symptoms you should contact:

NHS 111

Your GP

Or attend your nearest Accident & Emergency department

4. Appointments

Appointments may be booked through:

Online booking systems

Phone

Third-party booking systems such as Semble

All bookings are subject to availability and confirmation.

5. Cancellation Policy

If you need to cancel or reschedule your appointment, we require at least 24 hours' notice.

Cancellations made with at least 24 hours’ notice will receive a full refund.

Cancellations made within 24 hours of the appointment may not be refunded.

6. Late Arrivals

If you arrive late for your appointment:

The appointment may be shortened in order to avoid delays for other patients.

In some circumstances you may be required to rebook the appointment.

7. Missed Appointments (Did Not Attend)

If a patient fails to attend an appointment without notice:

Any appointment fees paid may be forfeited.

Rebooking may require payment of an additional consultation fee.

8. Fees and Payments

Fees for services will be displayed on the website or confirmed during booking.

Payments may be made through:

Online payments

Card payments

Bank transfer

Cash payments

Online payments may be processed through third-party payment processors such as Stripe.

9. Refund Policy

Refunds are not offered once a consultation has taken place.

Refunds may be provided if an appointment is cancelled at least 24 hours in advance in accordance with the cancellation policy.

Where cancellation occurs within the required notice period, the consultation fee will normally be refunded.

10. Prescriptions

Where appropriate, prescriptions may be issued following a clinical consultation.

However:

Prescriptions are not guaranteed.

Prescribing decisions are made solely at the clinician’s professional discretion following appropriate clinical assessment.

Some medications may require referral to another healthcare provider.

11. Service Limitations

While we aim to assist with a wide range of health concerns, not all conditions can be safely assessed or treated within a private consultation.

Where appropriate we may advise patients to seek care from:

Their GP

NHS services

Specialist healthcare providers

Hospital services

12. Patients Under 18

North Star Health may provide services to individuals under the age of 18.

For patients under 18:

A parent or legal guardian must normally attend the appointment and provide consent.

Individuals aged 16 or over may be treated independently if they are assessed as competent to make decisions regarding their healthcare.

13. Website Availability

We aim to ensure the website remains accessible and up to date.

However, we do not guarantee that:

The website will always be available

The website will be free from errors

The website will be free from interruptions

We reserve the right to modify or remove website content without notice.

14. Intellectual Property

All website content including:

Text

Graphics

Logos

Images

Branding

Website design

is the property of North Star Health Ltd unless otherwise stated.

Content may not be reproduced, copied, or distributed without prior written permission.

15. Links to Third-Party Websites

This website may contain links to external websites or third-party services.

We are not responsible for the content, privacy practices, or availability of these external websites.

16. Limitation of Liability

To the extent permitted by law, North Star Health Ltd shall not be liable for:

Loss or damage resulting from reliance on website information

Technical issues affecting website access

Indirect or consequential losses

Nothing in these terms limits liability for death or personal injury resulting from negligence where required by law.

17. Privacy and Data Protection

Personal data collected through this website or during the provision of services will be processed in accordance with our Privacy Policy.

Users are encouraged to review the privacy policy to understand how personal information is collected and used.

18. Changes to These Terms

We may update these Terms and Conditions from time to time.

The most recent version will always be available on this website.

19. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes arising from the use of this website or our services will be subject to the jurisdiction of the courts of England and Wales.