Cookie
Policy

Last updated: 6th March 2026

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This Cookie Policy explains how North Star Health Ltd uses cookies and similar technologies on the website www.nshealth.co.uk
 

It explains what cookies are, how we use them, and how you can control them.

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1. What Are Cookies

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Cookies are small text files that are stored on your device when you visit a website. They allow the website to recognise your device and remember certain information about your visit.

Cookies help websites function correctly, improve user experience, and provide information about how visitors use the website.

Some cookies are essential for the operation of the website, while others are used for analytics or marketing purposes.

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2. How We Use Cookies

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North Star Health Ltd uses cookies for the following purposes:

Ensuring the website functions properly

Improving website performance

Understanding how visitors use the website

Supporting online booking services

Enabling advertising and marketing activity

Enhancing security and preventing fraud

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3. Cookie Consent

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When you visit our website you will be presented with a cookie consent banner provided by Usercentrics via Wix.

This banner allows you to:

Accept all cookies

Reject non-essential cookies

Manage your cookie preferences

Non-essential cookies will not be activated unless you give consent.

You may update your preferences at any time using the cookie settings available on the website.

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4. Types of Cookies We Use

Essential Cookies

Essential cookies are required for the basic functionality of the website and cannot be disabled.

These cookies may be used for:

Website security

Session management

Load balancing

Fraud prevention

Maintaining website functionality

Without these cookies the website may not operate correctly.

Analytics Cookies

Analytics cookies help us understand how visitors interact with the website.

We use Wix Analytics, which collects anonymised data such as:

Pages visited

Time spent on pages

Website navigation behaviour

Device type

General geographic location

This information helps us improve website performance and usability.

Analytics cookies are only activated if you consent to them.

Marketing and Advertising Cookies

Marketing cookies may be used to support advertising campaigns and measure the effectiveness of marketing activity.

These may include cookies associated with:

Meta (Facebook and Instagram) advertising

Google Ads

These cookies may track interactions with advertisements and help deliver more relevant marketing content.

Marketing cookies are only activated if you give consent.

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5. Third-Party Services and Cookies

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Some features of the website rely on third-party services which may also place cookies on your device.

These may include:

Semble (Online Booking System)

Our appointment booking system is provided by Semble.

When booking appointments:

Booking may occur through an embedded system on our website or

Users may be redirected to the Semble platform.

Semble may place cookies necessary for the booking process.

Stripe (Payment Processing)

Payments for services may be processed through Stripe, typically via the Semble booking platform.

Stripe may place cookies required for secure payment processing and fraud prevention.

Embedded Content

Our website may contain embedded content from third-party platforms including:

Google Maps

Instagram

These platforms may set cookies when their content is viewed.

We do not control the cookies placed by these third-party providers.

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6. How Long Cookies Are Stored

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Cookies may remain on your device for different lengths of time depending on their purpose.

Cookies may be:

Session Cookies

These are temporary cookies that are deleted when you close your browser.

Persistent Cookies

These remain on your device until they expire or are manually deleted.

Depending on the cookie type, cookies may remain on your device for up to 24 months.

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7. Managing Cookies

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You can control how cookies are used in several ways.

Cookie Banner Preferences

When visiting the website you can manage your preferences using the cookie consent banner.

Browser Settings

Most web browsers allow you to:

View cookies stored on your device

Delete cookies

Block cookies entirely

Please note that disabling essential cookies may affect website functionality.

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8. Updates to This Policy

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We may update this Cookie Policy from time to time to reflect changes in legal requirements or website functionality.

The most recent version will always be available on our website.

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9. Contact

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If you have questions about this Cookie Policy or how cookies are used on our website, please contact:

North Star Health Ltd
13 Farringdon Road
Cullercoats
NE30 3ER

Email: info@nshealth.co.uk

Telephone: 07564888114